Permanent / RM3500 - RM3999 / Normal Hour / Telecommunications

Job Description:
Key Responsibilities
• Quality Management System Preparation:
o Lead the development and implementation of quality management systems (QMS) in line with ISO 9001 requirements.
o Establish SOPs for critical process in every department.
o Collaborate with cross-functional teams to document and streamline processes.

• Quality Management System Monitoring:
o Implement and monitor the implementation of SOPs/Critical process in line with quality documentation.
o Identify process gaps and recommend actionable improvements.
o Develop and monitor key performance indicators (KPIs) to ensure consistent service quality.
o Establish and maintain quality control protocols across all departments.
o To conduct internal quality audits in adherence to documented SOPs/QMS.

• Risk Management:
o Identify, analyse, and mitigate operational, project management, and compliance risks.
o Maintain up-to-date risk registers and prepare mitigation plans.

• Training and Awareness:
o Provide training and guidance to employees on quality standards and risk management principles.
o Promote a culture of continuous improvement and proactive risk identification.

• Reporting and Compliance:
o Prepare detailed reports on quality and risk management progress.
o Ensure compliance with industry regulations and internal policies to meet certification requirements.

Qualifications and Requirements:
• Education:
o Bachelor’s degree in Quality Management, Business Administration, Telecommunications, or a related field.

• Experience:
o Minimum 3–5 years of experience in quality assurance, risk management, or compliance, preferably within the telecommunications or engineering service sector.
o Hands-on experience preparing for and achieving quality certifications (e.g., ISO 9001).

• Skills and Certifications:
o ISO 9001:2015 Auditor Certification (Preferable).
o Proficiency in quality and risk management frameworks e.g., ISO 31000, TL 9000 (Optional).
o Strong analytical skills with the ability to identify and address risks and process inefficiencies.
o Familiarity with process mapping, documentation, and audit techniques.

• Soft Skills:
o Independent with strong leadership qualities.
o Excellent communication and collaboration skills to work effectively with all stakeholders.
o Detail-oriented with a results-driven mindset.

Permanent / Normal Hour / Telecommunications

Job Description:
Key Roles & Responsibilities:
• Involve in network design, planning and implementation of projects.
• Communicates with internal team, customer and vendor during all stages of project.
• Prepare project progress report and escalate issues that required management’s attention and decision.
• Troubleshoot and resolve all network problems and outages.
• Monitor network performance, scheduling upgrades and plan on network optimization.
• Conduct testing / POC for new product.

Network Design & Implementation
• Assist in designing and implementing network configurations for cloud environments. Ensure smooth integration of network and cloud services to support business needs.
• Collaborate with the Cloud Engineer to redesign and re-architect the network infrastructure, ensuring optimal performance, security, and scalability for both on-premise and cloud-based systems.
• Perform regular maintenance on network hardware such as routers, switches, firewalls, and VPNs. Troubleshoot and resolve network-related issues promptly to minimize downtime.
• Maintain a secure network infrastructure by implementing firewall rules, IDS/IPS systems, and monitoring for any network vulnerabilities. Work with security teams to ensure the network aligns with industry standards and regulatory requirements.
• Continuously monitor network performance and optimize traffic flow to ensure low latency and high availability. Collaborate with the Cloud Engineer to optimize network performance within cloud environments.
• Document network configurations, redesign processes, and maintenance activities. Provide regular status updates and performance reports to the IT and Cloud Engineering teams.
• Work closely with IT, cloud engineering, and external vendors to ensure seamless network and cloud operations. Assist in implementing network changes and upgrades as part of ongoing digital transformation initiatives.

Technical Skills
• Experience with network protocols and technologies. Experience with VPNs, firewalls, and security protocols.
• Familiarity with network hardware.
• Familiarity with network monitoring tools.

Qualifications and Requirements:
• Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. Certified in CCNA and CCNP is preferred.
• 1+ years of hands-on experience in network engineering and experience with migration, integration projects.
• Good knowledge in data communications, IP protocols and networking technologies.
• Working experience with routers, L2 and L3 switches, gateways and networking servers.

Permanent / Normal Hour / Telecommunications

Job Description:
Key Roles & Responsibilities:
Customer Management
• Build strong customer relationships, serving as the key link between customers, business development, and technical teams before and during the project life cycle.
• Provide pre-sales and technical support, conducting product demos, discussions, and site visits to align solutions with customer needs.
• Prepare user friendly business and technical documentation including presentations, proposals, and project updates.

Solution Design
• Translate customer and market needs into clear technical solutions and business requirements.
• Be a crucial link between customers and the company’s business development and technical delivery teams.

Project Support and Technical Resolution
• Act as the primary technical point of contact during pilot implementations, ensuring smooth setup and resolving issues promptly.
• Provide comprehensive training and documentation to service partners and internal teams, including user manuals and guides.
• Monitor and troubleshoot project-related issues during the entire lifecycle.
• No restrictions to travel
• Should be up-to-date in the technical knowledge and in-depth understanding of any coding language is a must.
• Read and respond to integration and platform documents shared by prospective customers.
• The individual will act as a key feedback channel for customer's product requirements/ expectations and will close the loop with the Product team on the same.
• In the case of product customization requests from the clients, he/she would help validate the requirements.

Qualifications and Requirements:
• Must possess Bachelor's Degree in IT or related field.
• Required skillset: JAVA, XML, JAVA Script.
• Strong communication skills in oral and written English & Bahasa.
• Strong will to develop skills in cybersecurity and to learn new technologies.
• Highly organized, self-motivated, have good time management and able to work under minimum supervision.
• Pleasant personality and able to work as a team player.
• Candidate must be Malaysian.
• 1+ years’ experience in designing technical solutions.
• Relevant tertiary qualification in IT or Engineering.
• Has worked in a sales engineer or similar position.
• Excellent communication skills both written and verbal in English & Malay.

Permanent / RM1500 - RM1999 / 3 Shift Time / Telecommunications

Job Responsibilities:
• Responding to queries via chat, email, or phone.
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem.
• Diagnosing system errors and other issues.
• Following up with customers to ensure full resolution of issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
• Running reports to analyse common complaints and problems.
• At least 6 month working experience in the related field.
• Good communication skills of English & BM.
• Able to work in 24/7 hours rotation shifts (include Public Holidays & Weekend).
• Ability to work independently with little supervision.
• This position will require shift work to includes nights, weekends and holidays (24x7x365).
• Register stamping at LHDN Website (stamp assessment & payment system).
• Able to start work immediately.

Requirements:
• Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5.